Zendesk for Wordpress
Bring the helpdesk into your blog
Zendesk for Wordpress allows you to bring your helpdesk, powered by Zendesk, into your blog or site. Here's an overview of all the features:
Single sign on with Zendesk's Remote Authentication
Have a healthy user base already? With Single Sign On, your users won't have to login to Zendesk to submit tickets, check their progress or comment in community forums.
When users try to login to Zendesk, we'll ping your Wordpress site to see if they're already logged in, and then sign them straight into Zendesk without them needing to register or set a new password. It's 100% secure, too!
Turn your blog comments straight into Zendesk tickets, with one click
Need to take that conversation offline, or escalate someones question or problem to someone else in the company. From the comments administration screen, you can take any comment made and turn it into a Ticket. The process is completely seamless for your users, and they'll appreciate the extra mile you're going to provide amazing customer service.
The Zendesk dropbox
Add a tab to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can completely customise the look and feel. You can have it on every page on your Wordpress blog, or choose where you want it with the use of a template tag.
Access your tickets from your dashboard
Full access to your views, tickets (including custom fields) and comments. Never lose sight on your support requests, no matter where you are.
A simple contact form, on the dashboard
Give your visitors the ability to quickly submit a question or issue with a two field contact form. You can place this on the dashboard, restricting it to only those with Zendesk accounts, or you can allow anyone to open a request regardless of a Zendesk account.
Like the sound of this plugin but don't have a Zendesk account yet? Sign up in just 30 seconds for a 30 day free help desk software trial with no credit card needed.
|Tags||admin, bug, comments, customer, customer support, dropbox, help desk, helpdesk, IT, support, ticket, widget, zendesk|
For an automatic installation through WordPress:
- Go to the 'Add New' plugins screen in your WordPress admin area
- Search for 'Zendesk for Wordpress'
- Click 'Install Now' and activate the plugin
For a manual installation via FTP:
- Upload the addthis folder to the
- Activate the plugin through the 'Plugins' screen in your WordPress admin area
To upload the plugin through WordPress, instead of FTP:
- Upload the downloaded zip file on the 'Add New' plugins screen (see the 'Upload' tab) in your WordPress admin area and activate.
- Added ability to display tickets on the dashboard, for different levels of users.
- Added ability to display contact form on the dashboard, for different levels of users.
- Added ability to display the Zendesk dropbox everywhere, or specifically using a template tag.
- Added ability to convert a comment into a ticket from the administration panel.
- Added ability to use single sign on with Zendesk's remote authentication.
I don't have a Zendesk account, can I still use this plugin?
You do need a Zendesk account in order to use this plugin, otherwise it's a little useless! You can sign up in 30 seconds, which gives you a 30 day free help desk software trial with no credit card needed.
What template tags are available at what do they do?
As of 1.0 there is one template tag available:
<?php if ( function_exists( 'the_zendesk_dropbox' ) ) the_zendesk_dropbox(); ?>
This will place the Zendesk dropbox on to any template page you wish. Make sure it's as close to the footer as possible.
Alternatively, if you want the Zendesk dropbox placed on all pages and posts on your site, you can choose this option from this plugin's settings page, rather than using the template tag.
Why doesn't the "Convert to ticket" link show up on my comments?
There are three possible reasons for this.
- The person that made the comment does not have an email address, in which case turning their comment into a ticket would be useless, as you would not be able to get back to them.
- That comment already has a comment against it, each comment can only have one Zendesk ticket associated.
- You are not authenticated into Zendesk via Wordpress. To do this, you'll need to login via the Zendesk for Wordpress widget. This can either be the tickets widget, or the contact form widget (where anonymous submission are turned off).
I don't understand how Single Sign On with Zendesk's Remote Authentication works, where can I find out more?
We've made this super handy guide on what it is and how to get started.
Do I have to display any dashboard widgets, the Zendesk dropbox or the contact form?
Nope! It's completely up to you. If you want, you can just use the plugin for single sign on with Zendesk.