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Zendesk Help Center by BestWebSoft

Backup and export Zendesk Help Center content automatically to your WordPress website database.

This plugin is a simple solution to backup and export your Zendesk Help Center data on WordPress website. Configure it, display enhanced Help Center widget, synchronize and make export of the current data.

Install now and never lose your Zendesk Help Center articles!

NOTE: Zendesk HC plugin requires Help Center system to be activated in your Zendesk account and doesn’t work with an old system.

Free Features

  • Backup and export:
    • Categories
    • Sections
    • Articles
    • Article comments
    • Article labels
    • Article attachments
  • Log backups
  • Email notifications in case of backup failure
  • Set the time period for Zendesk Help Center synchronization
  • Compatible with latest WordPress version
  • Incredibly simple settings for fast setup without modifying code
  • Detailed step-by-step documentation and videos

Pro Features

All features from Free version included plus:

  • Add and configure enhanced Zendesk Help Center widget
  • Track widget activity stats
  • View articles data via admin dashboard
  • Get answer to your support question within one business day (Support Policy)

Upgrade to Pro Now

If you have a feature suggestion or idea you'd like to see in the plugin, we'd love to hear about it! Suggest a Feature

Documentation & Videos

Help & Support

Visit our Help Center if you have any questions, our friendly Support Team is happy to help —


  • Russian (ru_RU)
  • Ukrainian (uk)

Some of these translations are not complete. We are constantly adding new features which should be translated. If you would like to create your own language pack or update the existing one, you can send the text of PO and MO files to BestWebSoft and we'll add it to the plugin. You can download the latest version of the program for work with PO and MO files Poedit.

Recommended Plugins

  • Updater - Automatically check and update WordPress core with all installed plugins to the latest versions. Manual mode, email notifications and backups of all your files and database before updating.


Donations play an important role in supporting open-source projects. We greatly appreciate any donation you can make to help us continue further development of free products.

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Author BestWebSoft
Contributors bestwebsoft
Tags backup, backup data, backup time, database, help center, save zendesk center data, zendesk, zendesk backup log, zendesk data to database, zendesk help center, zendesk help center backup, zendesk plugin
  1. zendesk-help-center screenshot 1

    Plugin main page.

  2. zendesk-help-center screenshot 2

    Plugin settings page.

  1. Upload zendesk-help-center folder to /wp-content/plugins/ directory.
  2. Activate the plugin through the 'Plugins' menu in WordPress.
  3. Plugin settings are located in 'BWS Panel', 'Zendesk HC'.

View a Step-by-step Instruction on Zendesk HC Installation

V1.0.4 - 13.10.2016

  • Update : BWS plugins section is updated.

V1.0.3 - 11.08.2016

  • Update : All functionality for WordPress 4.6 was updated.

V1.0.2 - 13.07.2016

  • Update : BWS panel section was updated.
  • Pro : Preloader was added for help widget.
  • Pro : The information about IP and User Agent has been added to Widget statistic.

V1.0.1 - 11.04.2016

  • Update : Notifications was added.

V1.0.0 - 29.02.2016

  • Update : We updated all functionality for wordpress 4.4.2.

V0.1.5 - 21.01.2016

  • NEW: Ability to export current backup was added.

V0.1.4 - 09.12.2015

  • Bugfix : The bug with plugin menu duplicating was fixed.

V0.1.3 - 05.11.2015

  • NEW: Current backup info.
  • Update : Textdomain was changed.
  • Bugfix : The error with the articles backup (if there is a pagination) was fixed.

V0.1.2 - 09.07.2015

  • NEW : Ability to restore settings to defaults.

V0.1.1 - 26.05.2015

  • Update : We updated all functionality for wordpress 4.2.2.

V0.1 - 16.04.2015

  • Bugfix : The code refactoring was performed.

What exactly will be backed up?

The plugin creates a backup of the following Zendesk Help Center data:

  • Categories
  • Sections
  • Articles
  • Article Comments
  • Article Labels
  • Article Attachments

Are Article Attachments saved?

Yes, Article Attachments are located in WordPress Downloads folder in "zendesk_hc_attachments" folder.

Does the plugin store backups by versions?

No, solely the current (pending) backup version is kept. For instance, if some elements were deleted from your Zendesk Help Center, when synchronizing (creating a backup) this data will also be removed.

Does the plugin display the data from Zendesk HC?

No, the plugin merely creates a backup of your data from Zendesk HC you specified to the database.

I have some problems with the plugin's work. What Information should I provide to receive proper support?

Please make sure that the problem hasn't been discussed yet on our forum ( If no, please provide the following data along with your problem's description:

  1. the link to the page where the problem occurs
  2. the name of the plugin and its version. If you are using a pro version - your order number.
  3. the version of your WordPress installation
  4. copy and paste into the message your system status report. Please read more here: Instruction on System Status
Version 1.0.4

Requires WordPress version: 4.0 or higher

Compatible up to: 4.7.2

Last Updated 07 Feb 2017

Date Added: 16 Apr 2015

Plugin Homepage


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