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YITH Live Chat

YITH Live Chat, an exceptional plugin to make your clients feel comfortable as in a physical shop. Ask for information and get immediate feedback

Make your client comfortable as in a physical shop

Users need human contact and YITH Live Chat can help them in overcoming the obstacle of the purchase doubts. Immediate and performing, your users will feel just like they are purchasing in a physical store with this chat. No more time wasted waiting for an answer. A direct contact for a rapid purchase.

Main features

  • Customization of the messages (welcome, greetings, offline, busy operators)

  • Availability of different tabs, multiple chats

Full documentation is available here.

Contributors yithemes
  1. yith-live-chat screenshot 1

    This is the main settings page for the plugin, you can find it inside the YIT Plugins menu. You must configure a Firebase App to make the plugin work.

  2. yith-live-chat screenshot 2

    This is the text settings page for the plugin, you can find it inside the YIT Plugins menu. You can configure the text of the messages for the chat events.

  3. yith-live-chat screenshot 3

    This is the chat console, you can find it in the main menu. Use it to talk with your clients.

  4. yith-live-chat screenshot 4

    This is the front end chat.


  1. Unzip the downloaded zip file.
  2. Upload the plugin folder into the wp-content/plugins/ directory of your WordPress site.
  3. Activate YITH Live Chat from Plugins page.


YITH Live Chat will add a new tab called "Live Chat" inside the YIT Plugins menu, where you will be able to configure all plugin settings, and a new menu item called "YITH Live Chat", where there is the chat console.

Version 1.2.2 - Released: Nov 7, 2016

  • Fixed: added missing files

Version 1.2.1 - Released: Oct 12, 2016

  • Added: support for CJK characters
  • Fixed: end conversation issue
  • Tweak: Optimized Frontend and Console templates
  • Tweak: optimized JS and CSS loading

Version 1.1.5 - Released: Apr 20, 2016

  • Added: minified version of CSS files

Version 1.1.4 - Released: Mar 02, 2016

  • Fixed: hidden on the console page, notifications that disturb the positioning

Version 1.1.3 - Released: Feb 09, 2016

  • Added: show offline message if Firebase loses connection
  • Fixed: chat page lost during page switch
  • Fixed: notification counter showing incorrect values
  • Fixed: minor bugs

Version 1.1.2 - Released: Oct 30, 2015

  • Updated: changed text domain from ylc to yith-live-chat
  • Updated: changed all language file for the new text domain

Version 1.1.1 - Released: Oct 29, 2015

  • Updated: plugin core framework

Version 1.1.0 - Released: Oct 15, 2015

  • Added: Frontend login username now accepts characters from these Unicode sets: Greek and Coptic, Arabian, Cyrillic, Armenian, Hebrew and Latin-1 (only chars with grave, acute, diaeresis, circumflex, etc.)
  • Added: minified version of all JS files
  • Tweak: Changed global $yith_livechat object to YITH_Live_Chat() singleton.
  • Fixed: separated JS files for frontend and console
  • Various code improvements
  • Updated language file

Version 1.0.5 - Released: Aug 15, 2015

  • Added: Support to WooCommerce 2.4
  • Updated: Plugin core framework

Version 1.0.4 - Released: July 31, 2015

  • Fixed: session destroy bug

Version 1.0.3 - Released: July 09, 2015

  • Fixed: session destroy bug

Version 1.0.2 - Released: May 18, 2015

  • Code Improvements
  • Updated language file

Version 1.0.1 - Released: May 15, 2015

  • Code Improvements
  • Update core plugin

Version 1.0.0 - Released: Mar 27, 2015

  • Initial release


If you have suggestions about how to improve YITH Live Chat, you can write us so we can bundle them into YITH Live Chat.


Available Languages

  • English

If you have created your own language pack, or have an update for an existing one, you can send gettext PO and MO file use so we can bundle it into YITH Live Chat languages.

Version 1.2.2

Requires WordPress version: 4.0 or higher

Compatible up to: 4.7.2

Last Updated 07 Nov 2016

Date Added: 27 Mar 2015

Plugin Homepage


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