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Smooch lets you speak to your web visitors from your inbox, Slack, Front, Help Scout or favorite CRM.

Smooch is a messaging platform for apps and websites that allows you to communicate with customers in real-time. It’s the simplest and quickest way to have personal, rich conversations with visitors of your WordPress website.

This WordPress plugin offers a seamless one-click integration of our messaging platform and will add the web plugin at the bottom of your website. You reply to customers using your favorite tool of choice - like Slack, Front, HelpScout, Hip Chat, or Zendesk.

Smooch enables you to:

  • Start conversations with automated messages: Proactively send targeted messages to your visitors triggered by behaviour and actions on your online store.
  • Connect with the tools you love: Smooch integrations - like Front and Slack - bring your customer and team communications together, in one place. It also works perfectly with HelpScout, Zendesk, and even regular old email.
  • Collaborate as a team: Our integrations bring your customer and team communications together in one place making it easy for your whole team to convert visitors into customers.
  • Get insights on your visitors: See detailed information about every visitor that starts a conversation, helping you provide fast personalized answers. You can even track your own custom properties.
  • Customize the widget at your will: Languages, colors, CSS. You’re in control to make it look the way you want.
  • Integrate with Stripe to collect payment from your users and sell products or services - directly from within the conversation.
Author Smooch
Contributors smoochio, valeriosza
Tags communication, live chat, messaging, slack, support
  1. smoochio-live-chat-messaging-for-your-website screenshot 1

    Improve your visitors experience with our web messaging tool

  2. smoochio-live-chat-messaging-for-your-website screenshot 2

    Reply to them from the tools you're using everyday like Slack, HelpScout, Front, Zendesk...

  3. smoochio-live-chat-messaging-for-your-website screenshot 3

    Send automated messages to proactively converse with your visitors

  4. smoochio-live-chat-messaging-for-your-website screenshot 4

    Configure the widget from the plugin settings

Get started quickly with Smooch:

  1. Upload the plugin files to the /wp-content/plugins/plugin-name directory, or install the plugin through the WordPress plugins screen directly.
  2. Activate the plugin through the 'Plugins' screen in WordPress
  3. Sign up for Smooch and get an "App token". Copy it to your clipboard.
  4. Use the Settings->Smooch screen to configure the plugin.
  5. Paste your app token. You're good to go!


  • Now saves the user name logged on to WordPress automatically.
  • Asks the user email
  • Loads the script asynchronously


  • Display the Introduction Text set in the settings


  • Remove the extra ";" at the end of the page


  • First stable version

Do I have to pay for this?

Nope! Smooch is completely free to use on any website. Enjoy!

How do I choose a platform from where I can answer my visitors?

Please follow the instructions on our documentation for each specific integrations you want to use.

How to contribute to this plugin?

If you want to add your little something to this plugin, visit our github page to contribute!

Version 1.1.2

Requires WordPress version: 3.0.1 or higher

Compatible up to: 4.6.3

Last Updated 20 Jan 2017

Date Added: 29 Apr 2016

Plugin Homepage


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