ClickDesk Live Support - Live Chat - Help Desk Plugin for Websites
ClickDesk provides a magic bundle of lightning-fast wordpress live chat, voice chat, lite help desk and social toolbar. Install it Free today!
Besides being the fastest live chat service, ClickDesk also allows visitors to click to call your business directly from browser or by dialing our local access numbers in 40+ countries. Manage your emails & offline chats with the new integrated help desk.
"40 Best Plugins Ever!" - Makeuseof.com
"Best live chat plugin for Wordpress" - WPmayor.com
"Top 10 must have plugins" - MyProgrammingBlog.com
"An extension to your social media presence or Web site" - NetworkWorld 4.5/5
"Easy to install, simple to use, straightforward to configure, and with a wealth of options, their plugin enables a popup window that offers the visitor the ability to instant message you, call you, or engage with you on Twitter or Facebook." - WPMU.org
Watch the Intro video
The process to install this wonderful live chat plugin was fast and simple thanks to your tutorial movie. The plugin works great. I rated it with 6 stars, only because the plugin really earns it! keep up the good work and you make many people happy! Thanks again! - Rien
Thank you for creating such a wonderful service, it has clearly saved the day. Your service, ClickDesk, is simply amazing, I have searched the web for hours and came across tens of live chat applications, but using them were complicated and a pain in the head. When my search hit your site, it was different, I knew this is was the rite thing. From setup to usage, its capability of integrating with Skype and other IM applications is gorgeous, and clearly impressive. The back end user page is really neat and user friendly, and the user interface really cool. Once again thank you for making our lives feel good each by the super cool ClickDesk. - Akbar Asif
ClickDesk for the first time in the industry integrates live chat and voice chat directly into your IM - you can conveniently take chats and answer voice calls on your IM on computer or mobile phone. Receive support chats, calls and email ticket notifications on Google talk or Skype.
Help desk allows you to manage all your emails and offline chats from a simple and quick ticketing interface. Optional Push2Call has a browser phone and provides local access number in more than 40 countries for your visitors to reach your business. Optional Help Desk allows you to manage all your customer emails easily.
Plugin Setup Video
Provide instant answers to your visitors and get more sales. Convert your visitors into customers today!
If you are 'offline' or 'busy' on your IM, ClickDesk live chat plugin displays a tiny offline contact form instead of the live chat button and the messages are directly sent to your email. These offline chats are created as 'new tickets' in the built in lite help desk system. Never miss a lead again, even if you are offline!
We provide templates, color pallete and north-south-east-west position for you to customize the live-chat button and chat forms matching your website.
Social toolbar integrations with Twitter & Facebook allow your visitors to read your Twitter feed and become your follower directly from ClickDesk. Facebook tab shows all your fans and your visitors can like your fanpage directly.
What is ClickDesk live chat plugin?
ClickDesk social plugin lets you embed 'Live Chat' button, online and offline forms on your website to let your website visitors click to chat with you directly. Visitors can also make a call to your operator directly by using our free local access numbers in 40+ countries or from their web browser.
With integrated help desk, your agents can access all the emails and offline chats and answer your customer queries via email. Operators also receive IM notifications when a new ticket is created, updated or assigned to them.
Benefits of ClickDesk
- Receive live chats and calls on Google talk or Skype
- Integrated help desk ticketing system to access your emails and offline chat messages
- Built-in "Click to Call" button powered by Contact-Call plugin
- Free to use plugin upto 30 chats per month - unlimited plans starting at $9.99/month
- Fully hosted and Based on Google cloud
- Integrated social toolbar with facebook, twitter and other social networks
- Skype Call - Visitors can skype call you directly
- Combo of fastest live chat, voice chat, help desk and social toolbar
- Fully customizable - colors, themes, templates, position
Why should I install ClickDesk live support plugin?
- Provide an opportunity for your web visitors to live chat or talk to you
- Instantly take your business to global audience
- Get IM alerts for chats, calls and tickets (help desk)
- Provide live help and support to website visitors. No contact forms to fill.
- Get more sales from increased customer base, conversions and customer satisfaction
- Get local phone numbers in more than 40 countries. Go global and win local trust.
- Live help your visitors the way you like - On your Skype, GTalk (Google talk), Mobile or Landline
- Secure and reliable live support chat plugin
Wordpress versions: Wordpress 2.7 or higher.
How should I setup ClickDesk's Wordpress live chat button for my site?
It's very simple. Just follow the easy steps listed below
- Install and activate this plugin
- Click on the 'ClickDesk live chat' tab on the left side bar of your dashboard. Click 'Go to dashboard', Signup and login.
- Your plugin gets immediately activated upon login and the livechat box appears on your wordrpess website.
- Add an operator and verify it by accepting the contact bots received on your Google talk IM or Skype.
- Click on 'Add HelpDesk' if you would like to enable the built-in help desk feature.
Thanks for using ClickDesk :)
- Major version release
- New dashboard, reports & themes
- Compatible with Wordpress 3.5
- Performance optimized
- Optimized code
- Minor bug fixes & description update
- Major update - One click live chat plugin install
- Added intro video in the description page
- Fixed minor bugs
- Compatible with wordpress 3.4.1
- Fixed wordpress jigo-shop plugin compatibiliy bug
- Built-in help desk release
- You can now access the new help desk features that comes along with ClickDesk
- Dashboard updated
- Special offer - Upgrade to pro plan for $1 for 90days trial
- Fixed a bug (installation in sub directories)
- Major version update
- Enhanced security. Fixed a bug
- Public release of the plugin
- No code to copy&paste in widgets. Once click 'Install Plugin' button during the setup and configuration to insert the code automatically
- Updated setup video, description and real user feedback
- Beta release of plugin
- Feature: Add the live help chat support to your website with just a click!
Is it Free to use?
Yes. Live chat plugin along with the wonderful combo features of help desk, browser phone and social toolbar is free to use for 1 operator and upto 30 chats per month. Paid plans start at $9.99/month. You can compare our pricing and plans at http://www.clickdesk.com/pricing.jsp
What much does it cost?
For webvisitor: FREE. Your web visitors do not pay anything to live chat or click to call you to get their queries answered.
For website owners: FREE to receive and chat with upto 30 sessions. To add more operators, departments or to upgrade to unlimited chats plan, please visit our pricing page
Do I get help desk feature for free?
Limited offer: All the signed up users can use help desk for free.
Do I have to install any hardware software on my premises to use this widget?
ClickDesk live support is a hosted, cloud based live chat service and does not need you to install any additional hardware or software. Simply configure the plugin to suit your preferences and you should be up and running in minutes.
It doesn't work yet, what to do?
After installing and configuring the plugin, you need to signin to your IM (Gtalk, Skype, Yahoo or MSN) with the same account you used during setup. This takes your ClickDesk chat window on your wordpress site to "live" mode and your visitors can directly chat with your from your website.
You receive the chats and call requests on your IM. Alternatively, you can also sign into these IMs from your smart phone and answer chats.
If you do not want to receive chats or wish to take ClickDesk to "offline" mode, please logout of your IM.