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Contact Form 7: ServiceNow Incidents integration

ServiceNow Incident reporting integration for Contact Form 7 forms.

The ServiceNow Incidents integration for Contact Form 7 plugin allows existing CF7 users to automatically create ServiceNow incident (and user / caller) entries on form submission. When a user enters their information into a CF7 form and hits submit, this plugin will forward their information to ServiceNow as well as let CF7 continue its form submission process. Note - This plugin is developed, maintained, and supported by an independent developer. The developer has no affiliation with Contact Form 7 or ServiceNow.

ServiceNow integration

This plugin interacts with the third-party ServiceNow API (Application Programming Interface) in order to create new callers (users) and incident reports. This is a public web service provided by ServiceNow and additional information can be found here.

Author Joshua Cornutt
Profile
Contributors jcornutt
Tags cf7, cf7 integration, contact form, contact form 7, curl, incident, incident reporting, incidents, itil, itsm, service management, servicenow, snow, wordpress, xml
  1. Download the plugin and unzip to your wp-content/plugins directory
  2. Alternatively, just upload the zip file via the WordPress plugins UI
  3. Activate plugin via Wordpress admin
  4. Include the following shortcode on your page or post

Shortcode usage

[cf7_servicenow_incident_form cf7_id="[CF7_Form_ID]"]

Replace [CF7_Form_ID] with the ID of your CF7 form. See the admin settings page for additional shortcode information.

0.0.1

  • Genesis

Features

  • Easy CF7 to ServiceNow field mapping
  • Supports creating users / callers if they don't exist yet
  • Future compatibility with flexible field mapping
  • Convenient, intuitive shortcode
  • Seamless integration and no change to contact form flow
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Version 0.0.1

Requires WordPress version: 3.2 or higher

Compatible up to: 4.6.3

Last Updated 01 Oct 2016

Date Added: 01 Oct 2016

Plugin Homepage

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