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Catchers Helpdesk

Free helpdesk for customer support

Free stand-alone plugin that helps site admin support potential clients and resolve issues quickly. Users and support staff can interact in real time to report, diagnose and resolve issues.

This plugin allows you to start catching personal information and carefully transform your leads into customers. You can be set up in minutes. For more information, please visit our official website

The key features

  • Independent free plugin: no payments to existing systems and no limitations to the number of contact forms, emails or submissions.

  • Fetch tickets via email: your potential clients can reach you via email or contact form. You can answer emails and customers will get immediate answers.

  • ticket list filtering, sorting, escalating and export: administrators/team members can manage and respond to tickets via the administration panel and responses are sent to users via email.

  • Embed contact form tool - HelpCatcher: customizable embed form that can be installed on any web page.

  • Clear integration with WP themes: helpdesk provides an adaptive viewing experience for easy reading and navigation with minimal resizing and scrolling.

  • Personal front-end space for clients: clients can manage the status of tickets directly through the web page after regular authorization.

Author mycatchers
Contributors mycatchers
Tags admin, answers, client, contact form, CRM, customer, customer help, customer orders, customer service, customer service software, customer support, customercare, deliveries, delivery, ecommerce, feedback form, help, help desk, help desk software, helpdesk, helpdesk plugin, helpdesk software, live support, live support plugin, request form, support, support plugin, support software, support system, Support Ticket, ticket, ticket system, ticket tracking, ticketing system, tickets, woocommerce, wordpress help desk, WordPress Plugin
  1. catchers-helpdesk screenshot 1

    Ticket's list

  2. catchers-helpdesk screenshot 2


  3. catchers-helpdesk screenshot 3

    Coversation feed

  4. catchers-helpdesk screenshot 4

    Private note

  5. catchers-helpdesk screenshot 5

    Help catcher. Embed tool for web pages (Client view)

  6. catchers-helpdesk screenshot 6

    Contact form (Client view)

  7. catchers-helpdesk screenshot 7

    Ticket's list (Client view)

  8. catchers-helpdesk screenshot 8

    Coversation feed (Client view)

For an automatic installation through WordPress

  1. Go to the 'Add New' plugins screen in your WordPress admin area
  2. Search for 'Catchers Helpdesk'
  3. Click 'Install Now' and activate the plugin

For a manual installation via FTP

  1. Upload the zip file and unzip it in the /wp-content/plugins/ directory
  2. Activate the plugin through the 'Plugins' screen in your WordPress admin area

Version 2.2.9 - 11 January 2017

  • Added Pro-version Updater (via WordPress admin panel)
  • Added new group of languages (Italian, Arabian, Persian, Spanish, French)
  • Added new .pot file for translation

Version 2.2.8 - 30 November 2016

  • Add new .pot file for translation
  • Fixed a bug with getting ticket via e-mail

Version 2.2.7 - 28 November 2016

  • Fix bug with the login link
  • Add new feature: Custom fieds (PRO)
  • Add new feature: Contact form constructor (PRO)

Version 2.2.6 - 31 October 2016

  • Add new feature: Create new ticket by Helpdesk manager (Pro-version)
  • Add new option for searching tickets by e-mail address
  • Updated *Pot file
  • Fixed a bug with tickets deleting
  • Fixed a bug with "Reply to" field

Version 2.2.5 - 4 October 2016

  • Fixed js-conflict on the post editing page
  • Fixed a bug with removing plugin settings menu
  • Add information on the plugin description page

Version 2.2.4 - 20 September 2016

  • German language added
  • Russian language added
  • Button color setting improved (Help Catcher)
  • Remove old plugin archive from upload folder
  • Improved attachment downloading

Version 2.2.3 - 30 August 2016

  • Added own function apache_request_headers for PHP < 5.4.0
  • Removed new user create notification (ticket author )
  • Fixed SMTP e-mail settings error
  • Removed user pages deleting after plugin deactivating
  • Fixed e-mail fetching bug for Office365
  • Fixed wrong protocol bug for embed contact form (Help Catcher)

Version 2.2.2 - 23 August 2016

  • Fixed bug during loading attachment file;
  • Improved settings page for HelpCatcher;
  • Improved plugin's welcome page and settings pages;

Version 2.2.1 - 19 July 2016

  • New feature: E-mail notifications tracking
  • Improved tickets preview style and replies color coding scheme
  • Improved e-mail templates for better quoting compatibility

Version 2.1.3 - 21 June 2016

  • Fixed a bug with tickets archive
  • Fixed a bug in replies metabox
  • Fixed a bug with port on Incoming mail settings tab

Version 2.1.2 - 31 May 2016

  • Fixed a bug with new user creation
  • Fixed a bug with agent list caching
  • Add new option with custom user taxonomy

Version 2.1.1 - 10 May 2016

  • WordPress 3.6 compatibility
  • Fixed a bug with color settings for Help Catcher
  • Fixed a bug with macros on General settings tab

Version 2.1.0 - 26 April 2016

  • Add new option with category filter on tickets list
  • Add new option: Auto-add default assignee of ticket category
  • Add new option with mail fetching rejection
  • Fixed a bug with footer orientation

Version 2.0.2 - 19 April 2016

  • Add new feature for Help Catcher: unlimited integration with sites via source code
  • Fixed a styling issue on the Help Catcher form
  • Some changes with method of creating temporary file (PHP settings)
  • Fixed a styling issue on the Help Catcher form
  • Correct tables and forms visualization in admin area

Version 2.0.1 - 30 March 2016

  • Help Catcher - embed widget for web pages
  • Macros support for autoreply
  • Message footer template
  • Styles cleanup
  • Translation POT file cleanup
  • Minor mail setting fixes
  • CC field in conversation feed
  • Old PHP version fixes

Version 2.0.0 - 15 March 2016

  • Saved replies with macros
  • Conversation feed filtering
  • Forwarding
  • Cc and Bcc fields
  • Private notes
  • Ticket ID and status badge in title
  • Reply UI cleanup
  • Fixed SSL/TSL for email fetching
  • Fixed "Wrong email" error in "Add new contact"

Version 1.0.6 - 2 March 2016

  • Minor bug fixes and stability improvements

Version 1.0.0 - 28 January 2016

  • Initial release

Will the Catchers Helpdesk plugin work with my themes?

Yes! Catchers Helpdesk plugin works out-of-the-box with every WordPress theme and other plugins. It works with a wide range of premium and free themes, without requiring any coding.

How can I add a contact form to my website?

In order to add a contact form to your website, please add the shortcode [ticket-form] to existing post or a page, or use an auto-created «Ticket form» page.

Does the Catchers Helpdesk plugin save the request in a database so that admin can manage it?

Catchers Helpdesk automatically builds a database, and you can view all your tickets from your admin panel by logging in. Each ticket has a status, author (contact), date and description.

How can customers log their Queries?

Catchers Helpdesk lets you catch feedback and requests directly from your website. When you create an account in Catchers Helpdesk, you automatically get support desk. All the entries submitted from the Catchers Helpdesk form, which you have embedded on your website, are automatically converted into tickets that you can start working on from your account.


  • English
  • Deutsch
  • Svenska
  • فارسی
  • العربية المغربية
  • Русский
  • Italiano
  • Español
  • Français
Version 2.2.9

Requires WordPress version: 3.0.1 or higher

Compatible up to: 4.7.2

Last Updated 13 Jan 2017

Date Added: 28 Jan 2016

Plugin Homepage


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