Monitor in real time your website visitors. Know how many visitors are in the website, who referred, where are from, what keywords we reused to find the website and the visitors navigation history. Know decisive information of your website visitors patterns, conversations and agents service.

Geo Location based on IP to location for the visitors on your website. See the visitors hometown map. Run the Live Help on your web server having 100% control over your data and many domains that you have.

The ActiveHelper LiveHelp Server is UTF-8 multi language. The Live Chat system is translated to English, Spanish, German, Portuguese, Italian, French, Czech, Swedish, Norwegian, Turkey, Farsi, Greek, Hebrew, Serbo-Croatian, Russian , Hungarian ,Dutch, Finnish, Danish, Traditional Chinese, Simplified Chinese , Arab , Polish , Bulgarian , Slovak , Lithuanian , Croatian , Indonesian and Romanian.

Main Features

• Unlimited Operators
• Unlimited Departments
• Unlimited Domains
• Multi Language Support
• Full UTF-8 Support
• SSL Support
• Chat Re-branding
• Image for each agent
• Multi Language WordPress admin panel
• Real-time Chats
• Multiple Chat Requests
• Auto Save Transcripts
• Capture Visitor Data
• Chat Queue Line
• Chat Between Agents
• Offline Messages
• Disable chat module in Offline mode
• Record Offline Messages
• Send Transcription to the Visitor
• Ratings
• Transfer Chats
• Visitors Tracking
• Visitors Navigation History
• Proactive Chat Invitations
• Proactive Messages
• Auto start invitation
• Disable Invitation
• Redirect URL offline form
• Website Push
• Typing status notifications
• Pre typed Responses
• Send Links / Images / JavaScript
• Sound & Visual Alerts
• Smiles Images
• Operator Rating
• Summarize System activity
• Support Statistics
• Geo Location based on IP
• Google Analytic integration.
• Online/Offline status images
• Proxy support
• Multi Language Images
• 25 Language Translations.
• Support Panel desktop for Windows and MAC
• Support panel mobile for your iPhone/ipad
• Support panel mobile for your Android phone and tablet
• Support panel mobile for your BlackBerry PlayBook
• Customizable Look & Feel

Try Free

We offer a 30 days free trial.

More Information

Visit the ActiveHelper LiveHelp website for more information about ActiveHelper LiveHelp.

Support Panel Console

Download the Support Panel Multi Platform Console, the agent app is available in the follow link for Windows and MAC: Download Area.

Support Panel Multi Platform Console Guide

Visit the follow link to see the user guide.

1. 

   Multi Language Status Indicator as Widget

2. 

   Chat Window

3. 

   Proactive Invitation

4. 

   Offline Form Multi Language Support

5. 

   LiveHelp Server Dashboard - Plugin admin area

6. 

   Support Panel Desktop App

7. 

   Support Panel Mobile App

1. Extract all files from the activehelper-livehelp.zip archive.
2. Upload the extracted activehelper-livehelp folder to the /wp-content/plugins/ directory.
3. Activate the plugin through the Plugins menu in WordPress.
4. Click the ActiveHelper LiveHelp Server menu option, under the Dashboard menu in the admin user interface.
5. Configure the domains, agents and deploy the chat widget.

2.6.0

• The first release of the plugin.

2.6.1

• Fix a issue in the database configuration.

2.6.2

• Fix a issue in the Generate script option.

2.6.5

• Full Bulgarian language support to the Live Chat.
• Add images tracking for in Bulgarian language.
• Tracking widget support Bulgarian language.
• Fix some issue with Dutch language.
• Other small improvements and bug fixes.

2.6.7

• Full Slovak language support to the Live Chat.
• Add images tracking for in Slovak language.
• Tracking widget support Slovak language.
• Full Croatian language support to the Live Chat.
• Add images tracking for in Croatian language.
• Tracking widget support Croatian language.
• Other small improvements and bug fixes.

2.7.0

• New Support panel Mobile for iPhone/iPad.
• New Support panel Mobile for Android.
• New Support panel Mobile for BlackBerry PlayBook.
• New country restriction.
• Web chat messages sound alert.
• Core security update.
• French language updated.
• Arab images updated.
• Other small improvements and bug fixes.

2.7.2

• Fixed scroll issue on Chrome 21.0.1180.60
• Other small improvements and bug fixes.

2.7.3

• New reset setting button on Server settings
• New option to update without delete the configuration files
• Fixed scroll issue on Chrome 21.0.1180.60
• Fixed domain ID issue on the tracking script
• Fixed welcome message display problem on IE and Safari
• Fixed delete domain issue
• Fixed issue on the department name with &
• Other small improvements and bug fixes.

2.7.4

• Fixed database prefix on the installation
• Fixed status indicator space on iPhone/iPad
• Core security update
• Other small improvements and bug fixes.

2.9.0

• New Proactive Messages.
• Redesign the proactive invitation.
• Fixed issue with the invitations and templates.
• Fixed issue invitation and tracking time.
• New 1 minute invitation and messages timer.
• New invitation image size.
• The proactive options now work on the right side.
• New Company field add.
• New Phone field add.
• Full Indonesian language support to the Live Chat.
• Add images tracking for in Indonesian language.
• Full Lithuanian language support to the Live Chat.
• Add images tracking for in Lithuanian language.
• Core security update
• Other small improvements and bug fixes

2.9.1

• Language Issues.
• Other small improvements and bug fixes

2.9.2

• Online update error fixed.
• Domain settings language issue fixed.
• New German dashboard translation.
• Other small improvements and bug fixes

2.9.5

• Fixed automatic updates.
• Sign in Window size on IE fixed.
• Offline Message window size on IE fixed.
• Language issue fixed on the send trasncription.
• Special characters on the offline form Fixed.
• Full Romanian language support to the Live Chat.
• Add images tracking for in Romanian language.
• Poland Language updated.
• German dashboard translation.
• Core security update
• Other small improvements and bug fixes

For further help you may choose any of following options:

• Step by Step Configuration Guide Quick Start Guide.
• Video demos Video Demos.
• For technical FAQ, please visit FAQ.
• You can also contact us by our Live Chat Live Chat.